Documentation

How can we help your restaurant today?

Guides for owners, managers and staff.

Getting started

Register your restaurant, wait for approval, then install KhataRasoi POS and activate it with the code it shows. See the installation guide.

Activation and access

Each approved outlet has a permanent Restaurant ID (for example KR-IN-000123). Activating a POS links it to that outlet. The POS keeps a signed access lease valid for 30 days offline and renews it automatically whenever it is online. If your outlet is paused, new orders stop but open bills, reports and backups stay available.

Add categories and items with variants and add-on groups, or import a CSV. Choose your tax pack and whether prices include tax. Create sections and tables for dine-in.

Staff, roles and PINs

Create staff with roles (owner, manager, cashier, server, chef). Approval PINs protect refunds, voids and discounts above limits. Every change is recorded in the audit log.

Kitchen display and KOT

Turn on KDS in Settings. Open the kitchen address on a screen in the kitchen and pair it with the code from the POS. Assign categories to kitchen stations to route tickets and printers.

Waiter App

Open the Waiter App address on a phone on the restaurant Wi-Fi and sign in with the waiter PIN. Use “Add to home screen” for an app-like experience.

QR table ordering

When QR ordering is enabled for your outlet, open QR Ordering in the POS, switch it on, and print the table sheet. Choose manual acceptance (recommended) or automatic. Guests on restaurant Wi-Fi can order even without internet.

Share a bill: enter the customer phone and choose WhatsApp — WhatsApp opens with the bill message ready to send. Connect: open WhatsApp in the POS, accept the usage notice, choose Enable and show QR code and scan it from the restaurant phone (WhatsApp › Settings › Linked Devices › Link a Device), or use the pairing code. Send: text, photos or a PDF to one customer; turn on automatic order-ready and receipt messages for customers who agreed. Replies appear in the Inbox; reconnect or disconnect any time. Customers who reply STOP are blocked automatically.

Loyalty

In Settings › Loyalty, switch loyalty on, then design the program: coins (earn and redeem rates, limits, expiry), cashback limits, tiers and reward rules. Use Preview to test a bill, then Publish. At checkout, a customer identified by mobile number can use coins as store credit and staff can apply rewards they qualify for. Refunds and repeat payments never credit the same bill twice.

Printers and cash drawers

Add USB or network ESC/POS printers in Settings → Printers, choose 58/80 mm, and print a test page. Cash drawers connected to the receipt printer open on cash payments.

Backups and restore

The POS backs up its database automatically before upgrades and on schedule. Restore from Settings → Database. Optionally connect your own Google Drive for off-site copies.

Cloud and Owner app

Sign in to KhataRasoi Cloud to see each outlet's sales, or install KhataRasoi Owner. Invite managers and limit them to specific outlets.

Multi-outlet

Register each additional outlet from KhataRasoi Cloud (Register restaurant). Each is approved separately and keeps its own menu, staff and data.

Troubleshooting

Kitchen screen cannot connect: both devices must be on the same network; allow the POS through the firewall on private networks.
“Access lease expired”: connect the POS to the internet; it renews automatically.
Module shows “not enabled”: contact support to enable it for your outlet.
Printer prints garbage: choose the correct width and code page in printer settings.

Still stuck? Contact support.