Loyalty & CRM

Bring regulars back.

Phone-first customer records and a loyalty program each outlet designs itself. Name and mobile stay optional; customers who give a mobile number earn.

Loyalty & CRM screen
Actual Loyalty & CRM — sample data

What you get

Loyalty capabilities

  • Coins: e.g. 5 coins per ₹100, 100 coins = ₹50, with limits and expiry
  • Cashback as store credit, with minimum bill and cap
  • Discount rewards for returning customers, birthdays, every Nth visit, items or categories
  • Tiers by total spend; preview a rule before publishing
  • Credited once per bill, reversed on refunds; balances kept when switched off

Works together

Related products

KhataRasoi POS

Desktop POS for Windows, macOS and Linux. Orders, tables, billing, printing and reports run locally on your computer and restaurant network.

KhataRasoi Kitchen

Show tickets inside the POS or on separate kitchen screens over Wi-Fi (served by the POS on port 3002). Orders from the counter, waiters and QR tables arrive together.

KhataRasoi Waiter

Waiters sign in with their PIN on any phone or tablet on the restaurant network (served by the POS on port 3003) and send orders straight to the kitchen.

WhatsApp

Scan a QR code once to link the restaurant’s own WhatsApp, then send bills, photos, PDFs and order updates from the POS and answer replies. Each restaurant uses its own WhatsApp; nothing is sent from a shared number, and no Meta developer account is needed.